Conflict Resolution


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    This online Conflict Resolution content will introduce you to managing conflict procedures within the care sector to improve your ability to deal with difficult or emotional conflict situations, in a more rational and professional manner.

    Learning Outcomes:

    • Explain the purpose of a Conflict Resolution Procedure
    • Understand Conflict Resolution Procedures
    • Identify the key roles in Conflict Resolution Procedures
    • Understand an employee’s right of appeal


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