The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment. Learning Outcomes:
Identify ways to establish links between excellence in customer service and your business practices and policies.
Develop the skills and practices that are essential elements of a customer service-focused manager.
Recognise what employees are looking for to be truly engaged.
Recognise who the customers are and what they are looking for.
Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.