Customer Service Training – Managing Customer Service


Add to wishlist

    The need to lead, model, and promote the organisational values within a customer service environment is essential for business success. This content will provide you with opportunities to explore your responsibilities within your role as a leader (supervisor or manager) in a customer service environment.
    Learning Outcomes:

    • Identify ways to establish links between excellence in customer service and your business practices and policies.
    • Develop the skills and practices that are essential elements of a customer service-focused manager.
    • Recognise what employees are looking for to be truly engaged.
    • Recognise who the customers are and what they are looking for.
    • Develop strategies for creating engaged employees and satisfied customers in whatever business units you manage.


    There are no reviews yet.

    Be the first to review “Customer Service Training – Managing Customer Service”

    Your email address will not be published. Required fields are marked *