Managing Difficult Conversations


Add to wishlist

    We have so many interactions in the run of a day, it’s reasonable to expect that some of them are going to be difficult. Whether these are conversations that you have in person, or you manage a virtual team and need to speak with someone in another city, there are things that you can do to make these conversations go smoothly. This one-day workshop will give you the tools to manage difficult conversations and get the best results possible out of them.
    Learning Outcomes:

    • Define frame of reference
    • Establish a positive intent and a desired outcome
    • Use good communication skills during a conversation
    • Draft a script for a difficult conversation
    • Use specific steps to carry out a difficult conversation
    • Access additional resources as required
    • Maintain safety in a conversation


    There are no reviews yet.

    Be the first to review “Managing Difficult Conversations”

    Your email address will not be published. Required fields are marked *